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Indiana PYs 2020-2023 Published Approved

Wagner-Peyser Act

Located in:

e. 4. C. Increasing outreach worker training and awareness across core programs including the Unemployment Insurance (UI) program and the training on identification of UI eligibility issues

Current Narrative:

To increase outreach worker training, the SMA had conversations with SWA leadership and internal equal opportunity officer regarding the Unemployment Claimant Handbook only being available in English to MSFWs. The SWA had the handbook translated into the Spanish language, increasing its access and use among Indiana’s MSFW population. The SWA is currently working with the unemployment administration to have the “Filling for Unemployment Insurance” brochure translated to Spanish, as well. These resources provide MSFWs with a better understanding of the UI program and allows advocacy staff to articulate the UI process with this information. This will better prepare MSFWs in applying for UI. Indiana designated UI computers in the one-stop comprehensive centers to help UI claimants with questions and/or issues about their claims. Staff direct claimants to use the computers, which connects them directly with a UI customer service representative at the call center.   The UI call centers do have bi-lingual staff available for Spanish speakers. For languages besides Spanish, the call center is uses the state’s QPA vendor for interpretation services.

The Reemployment Services and Eligibility Assessments Program (RESEA) will be working with the SWA and SMA to identify MSFWs within the program. RESEA forms and documents will be translated into the Spanish language for MSFWs who are English Learners.