Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
- e. Agricultural Outreach Plan (aop). Each State Agency Must Develop an Aop Every Four Years as Part of the Unified or Combined State Plan Required Under Sections 102 or 103 of WIOA. the Aop Must Include--
- 2. Outreach ActivitiesThe local offices outreach activities must be designed to meet the needs of MSFWs in the State and to locate and contact MSFWs who are not being reached through normal intake activities. Describe the State agency's proposed strategies for:
- 2. Outreach Activities
- e. Agricultural Outreach Plan (aop). Each State Agency Must Develop an Aop Every Four Years as Part of the Unified or Combined State Plan Required Under Sections 102 or 103 of WIOA. the Aop Must Include--
e. 2. C. Increasing Outreach Worker Training and Awareness Across Core Programs Including the Unemployment Insurance (ui) Program and the Training on Identification of Ui Eligibility Issues.
Current Narrative:
The state of Indiana has implemented technology solutions to help UI claimants with all aspects of their claim. These solutions were implemented in every one-stop office across the state. The state identified designated computer terminals and phone lines in every office. These computers are identified specifically for UI customers who come into the office. The phones connect directly with the UI customer service call center for immediate help with their claim/issue. All claimants are directed to the computers and phone lines for all UI issues. When this transition occurred, all Wagner Peyser, and other partner staff were trained on the new system and features.