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e. 4. C. Increasing outreach worker training and awareness across core programs including the Unemployment Insurance (UI) program and the training on identification of UI eligibility issues

Current Narrative:

The EDD continues its efforts to increase outreach worker awareness of core programs by conducting the following:

  • Providing training on core programs, including California Training Benefits, Trade Adjustment Assistance, Veteran’s programs, and Youth and Dislocated Worker programs.
  • Developing and providing a two hour training on the UI program. The training includes UI claim filing eligibility basics, UI claim management, maneuvering the UI public facing computer system, and understanding notices sent to claimants. The UI training also includes requirements to seek work and the results of non–compliance.