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e. 4. D. Providing State merit staff outreach workers professional development activities to ensure they are able to provide high quality services to both jobseekers and employers

Current Narrative:

The state uses professional development activities that increase cultural and linguistic related competencies for outreach workers to ensure that they are able to provide high quality services to both job seekers and employers. EDD staff will be provided with the required information about core programs, including UI, and hear a consistent message regarding expected levels of performance, service delivery and service quality. The training activities enables EDD staff to assist MSFW job seekers with job search assistance and coaching, job screening and resume writing, and referrals to jobs. Furthermore, the training activities facilitate EDD staff to coordinate with employers to provide referrals of qualified job seeker, general information regarding agricultural labor, health and safety laws, and assistance with job seeker screening to strengthen their businesses. These professional development opportunities are provided throughout the state to promote consistency. The delivery methods of these trainings will include, but will not be limited to, workshops, seminars, on–the–job training, and web based training sponsored by the U.S. Department of Labor Employment Training (DOLETA) as listed below:

  • Migrant and Seasonal Farmworkers 101 Training Modules
  • Agricultural Outreach Workers Training Module
  • State Monitor Advocate Roles and Responsibilities Training Module
  • Employment Service Complaint System
  • Create Effective Outreach Strategies for Farmworkers, Employers and Stakeholders
  • Youth in Agriculture: Serving Young Farmworkers
  • Provide Exemplary Customer Service to Farmworkers - Perform Better on the Job Series
     

Significant MSFW AJCC office managers provide on-going training and development for staff regarding ES through its core curriculum regarding serving the public and marketing of EDD services. There is also training and community vendor services available to MSFWs and employers to better support outreach workers responsibilities in the field. The FLFSG assists in providing technical support and guidance to support managers and outreach staff on state and federal regulations pertaining to MSFW outreach. The length of training varies between one to three days depending on the content and staff development needs.