Changing an Email Address

In your profile, you can change some information about yourself, though your email address cannot be edited through the WIOA portal.

If you need to change your email address in the WIOA portal, do the following.

1. Open your Login.gov or Department of Education account.
2. Add or edit your email address as necessary.
3. After that is complete, you can request to have your email address updated in the WIOA portal.
   1. Access the WIOA portal through wioaplans.ed.gov.
   2. Select 'Help' in the menu to submit a request to the WIOA Help Desk to update your email address in the WIOA portal. Provide the new email address in your request.
   3. When the confirmation email arrives that your email address has been updated, you can view the update in your WIOA profile. For more information on your user profile, view the Managing Information in My Profile job aid.

Note: Because the login.gov or Department of Education account and WIOA accounts are associated through the secure login, when an email address needs to be updated, the email should be updated in authenticating account first (login.gov or Department of Education account). The purpose of email address in WIOA is to send notifications. The purpose of the email in login.gov is for authentication. That is why in this process, you contact the WIOA help desk after your email address is changed in the authenticating system.

If you are creating a new account in the WIOA portal, refer instead to Creating Your Account in the WIOA State Plan Portal (New Accounts).