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l. 2. Identify the goals and priorities in carrying out the VR and Supported Employment programs

Current Narrative:

The goals and priorities for the Division are reviewed annually and revised as necessary based on input from a variety of sources including the SRC, combined plan partners, the State Independent Living Council (SILC), the Client Advocacy Program (CAP), Tribal VR representatives, findings and recommendations from monitoring activities conducted under Section 107, and the IDVR management team, including management at the regional level. Additionally, the goals and priorities are informed by the Comprehensive Statewide Needs Assessment (CSNA) which is conducted every three years.

Goal 1 - Provide quality, relevant, individualized vocational rehabilitation services to individuals with disabilities to maximize their career potential

  • Priority 1 - Expand, monitor, and improve pre-employment transition services (Pre-ETS) to students with disabilities and similar services to youth.
  • Priority 2 - Provide a comprehensive array of services to individuals with disabilities, including individuals with Most Significant Disabilities (MSD).
  • Priority 3 - Hire and retain qualified staff to deliver quality vocational rehabilitation services.
  • Priority 4 - Improve usage of Labor Market Information/Career Pathways to inform customer career choice.
  • Priority 5 - Improve overall quality of CRP services.

Goal 2 - Improve VR program efficiency through continuous quality improvement activities

  • Priority 1 - Meet or exceed negotiated targets on Primary Performance Indicators 1-6 established by the US Department of Education, Rehabilitation Services Administration.
  • Priority 2 - Monitor IDVR’s Customer Satisfaction Survey in collaboration with the State Rehabilitation Council and work together on strategies to increase the overall satisfaction rate.
  • Priority 3 - Maximize the utilization of comparable benefits.
  • Priority 4 – Continue efforts to align IDVR activities with the workforce development system.
  • Priority 5 - Evaluate IDVR assessment expenditures.
  • Priority 6 – Continue the implementation of a monitoring strategy which is adaptive to changing risk conditions, aligns with WIOA requirements, and meaningfully informs the continuous quality improvement cycle.
  • Priority 7 - Evaluate customer access to and timeliness of services.

Goal 3 – Improve outreach and services to IDVR business customers

  • Priority 1 – Increase business utilization of IDVR expertise and services.