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a. 3. The designated State unit’s explanations for rejecting any of the Council’s input or recommendations.

Current Narrative:

The Division was not able to act upon all of the SRC’s recommendations, particularly conducting telephone or text surveys to improve the response rate for the COVID-19 Access to Services survey.   The SRC discussed the feasibility of making contact with customers via phone or text message to increase responses.  The Division did evaluate and consider the possibility of this action; however, it was determined that the Division currently lacked the human resources to engage in this strategy, primarily due to high staff turnover/vacancies and the additional challenges of virtual service delivery (COVID).