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i. 5. Personnel to Address Individual Communication Needs

Describe how the designated State unit has personnel or obtains the services of other individuals who are able to communicate in appropriate modes of communication with or in the native language of applicants or eligible individuals who have limited English speaking ability.

Current Narrative:

Personnel to Address Individual Communication Needs

The Division employs individuals who communicate in the native languages of applicants and eligible individuals. District offices in areas highly-populated with non-English speaking individuals strive to hire personnel who speak the native languages of individuals in the community. The Division will purchase language interpreter services (including sign language) when necessary to communicate with an applicant or eligible individual. Documents such as an application for services, Client Rights, Guidelines for Developing an Individualized Plan for Employment, and informational brochures are available in appropriate formats (e.g., large print, Braille, Spanish).