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Located in:

d. 2. O. vi. Strategies to Improve the Performance of the State with Respect to the Performance Accountability Measures Under Section 116 of WIOA.

Current Narrative:

DVR has established memoranda of understanding with other workforce partners that will enable the division to calculate the common performance accountability measures under Title I, section 116 of WIOA. DVR has completed memoranda of understanding with the Division of Employment and Training and the Division of Unemployment Insurance. Work is underway to establish a memorandum of understanding with the Division of Adult and Prison Education for the purpose of sharing information and referrals. DVR maintains processes to continually monitor progress and seek ways to improve performance. DVR maintains a quality assurance process, conducting reviews of cases to evaluate quality and timeliness of services, and conformance to the requirements of the Rehabilitation Act and regulations and internal DVR practices. Counselors, program managers, and fiscal staff review randomly selected case records to evaluate quality casework standards. The results of the reviews are shared with the counselors, their supervisors, and the training administrator. They are used to evaluate the quality of services provided by DVR, and also to identify training needs, performance deficiencies, and policy issues. DVR’s efforts to improve services and training opportunities for people with disabilities as part of the revised RFP process are intended to improve agency performance in addressing the common measure requirements for establishing credential training programs. DVR is working with service providers to promote training programs that are more closely aligned with employer job requirements and to include internships as part of the training experience. DVR is collaborating with Delaware Technical and Community College to provide more educational/training supports and opportunities for transition youth to attend post—secondary educational programs at Delaware Tech. DVR is collaborating with the mental health agency to implement an evidence—based supported employment program in Delaware for people with mental illness. The goal is continuous improvement in the service delivery capability among the community mental health agencies so that employment, placement, and employment supports are part of the services available in those agencies.