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f. Assessing Quality

Describe how the eligible agency will assess the quality of providers of adult education and literacy activities under title II and take actions to improve such quality, including providing the activities described in section 223(a)(1)(B) of WIOA.

Current Narrative:

Title II programs will rely on several data points to determine program quality, effectiveness and continuous improvement. These will include: quarterly desk audits to monitor program progress towards performance targets based on MIS data input; technical assistance meetings with programs that are in danger of not meeting performance targets; on site state and peer monitoring visits to ensure that programs are delivering services as described in its application and established in legislation; student surveys to evaluate service quality from a client perspective; and staff surveys to evaluate delivery of professional development from an instructor perspective.