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  • III. Operational Planning Elements
    The Unified or Combined State Plan must include an Operational Planning Elements section that support the State’s strategy and the system-wide vision described in Section II.(c) above. Unless otherwise noted, all Operational Planning Elements apply to Combined State Plan partner programs included in the plan as well as to core programs. This section must include—

III. b. 3. A. State Agency Organization

Describe the organization and delivery systems at the State and local levels for the programs covered in the plan, including the organizational structure. Include an organizational chart.

Current Narrative:

DWD is the state agency responsible for the administration and oversight of all of the WIOA programs under Title I, II, and III. The Family and Social Services Administration (FSSA), through its Bureau of Rehabilitative Services, is the state agency responsible for the administration and oversight of WIOA programs under Title IV.

Both agencies work closely with the state workforce development board, referred to in Indiana as the State Workforce Innovation Council (SWIC). The SWIC advises the Governor on workforce priorities and initiatives while also overseeing workforce activities managed regionally by Workforce Development Boards (WBD’s). A few of the many responsibilities the SWIC is charged with includes: developing opportunities for Hoosiers to gain employment and earn competitive wage, developing and implementing workforce solutions based on the input of representatives and local workforce development boards around the state, addressing Indiana’s workforce needs through efficient workforce training and development programs. The SWIC also works with DWD and FSSA in developing and implementing the federally mandated state plan under WIOA.

As to the Workforce Development Boards, Indiana has a total of twelve (12) designated local areas with a WDB in each. WDBs are responsible for the oversight of funds and activities, delivering career assessment, job search, and education and training related services through WorkOne organizations identified and established by the board.

Workforce operations and activities are executed on a local level through WorkOne organizations established by the WBDs and managed by Executive Directors, Regional Operators and One Stop Operators. Through Title III (Wagner Peyser), DWD provides state staff in these facilities for the sole purpose of providing employment services to participants. WorkOne operations are subject to the oversight of both the SWIC and the managing WDB.

Indiana Department of Workforce Development Commissioner, Fred Payne

  • Executive Assistant, Cindy George
  • Chief of Staff Chief Financial Officer, Bill Nonte

a. Agency Controller, Les Williams

b. Director, Facilities & Operations, Darrell Smith

c. Director, Human Resources, Danai Bracey

  • Chief Information Officer, Steve Elliott

a. Director, IT - UIM, Pam Grenard

b. Director, IT - Workforce Development, Jeff Tucker

  • General Counsel, Beth Green

Associate General Counsel-Vacant c. Director, UI Review Board, Steve Bier

  • Chief Operating Officer, Gina Ashley

a. Assoc. Chief Operating Officer Employer Engagement, Mike Barnes

§ Director, Business Services, Bryon Silk

§ Director, Business Alignment, Ryan Withem

§ Director, Field Operations, Bonnie Maxie

b. Assoc. Chief Operating Officer Workforce Programs, Leslie Crist

§ Director, Field Operations, Chad Carter

§ Director, Field Operations, Nancy Davisson

§ Director, Youth Initiatives, Brianna Morse

c. Assoc. Chief Operating Officer, Workforce Education & Training, Beth Meguschar

§ Director, Career Counseling, Carrie Lively

d. Assoc. Chief Operating Officer Adult Education, Marilyn Pitzulo

§ Assistant Director, Adult Education Program & Policy, Jerry Haffner

e. Executive Director, Serve Indiana, Marc Mcaleavey

  • Chief Strategy Officer Nick Goodwin
  1. Assoc. Chief Strategy Officer, Alishea Hawkins

  2. Sr. Director, Performance & Quality, Jennifer O’Shea

  3. Director, Research & Analysis, Fran Valentine

  4. Director, Policy, Eryn Craven

  5. Director, Monitoring, Connie Wray

  6. Director, Government & Legislative Affairs, Shane Springer

  • Chief Communications Officer Bob Birge

  1. Director, Communications, Dave Shatkowski

  2. Director, Marketing, Stephanie Genrich

  • UI Director Kate Shelby

  1. Asst. UI Director, Liz Polleys Burden

  2. Sr. Business Projects Analyst, Jeremie Dexter

  3. Chief of UI Benefits, Lisa Russell

  4. Chief of Higher & Lower Appeals, Sabrina Rahn

  5. Chief of UI Tax & Trust Fund Accounting, Jennifer Chappell

  6. Chief of UI Compliance, Betty Titus

  7. Chief of UI Customer Affairs, Debra Chapman

  8. Chief of UI Collections, Gwen Winderlich

  9. Chief of UI Program Economics, Claire Zhang

The Family and Social Services Administration (FSSA), through its Bureau of Rehabilitative Services, is the state agency responsible for the administration and oversight of WIOA programs under Title IV. A graphic organizational chart of FSSA leadership can be viewed at the following link: http://www.in.gov/fssa/4829.htm. The chart illustrates the following individuals, their associated job titles, and agency structure:

Secretary of FSSA, Jennifer Walthall, MD, MPH

  • Deputy Secretary/Chief of Staff, Michael Gargano
  • Executive Assistant, Lisa Graham

§ Chief Advocacy Officer, Peggy Welch

§ Chief Financial Officer, Paul Bowling

§ Chief Information Officer, Jared Linder

§ Chief Quality Officer, Open

§ Director of Aging, Yonda Snyder

§ Director of Communications, Jim Gavin

§ Director of Disability and Rehabilitative Services, Kylee Hope

§ Director of Early Childhood and Out of School Learning, Nicole Norvell

§ Director of External Agency Affairs, Ben Evans

§ Director of Family Resources, Adrienne Shields

§ Interim Director of Medicaid, Allison Taylor

§ Director of Mental Health and Addiction, Kevin Moore

§ Interim General Counsel, Leslie Huckleberry

§ Legislative/Policy Director, Gus Habig

§ Human Resources Director, Marci Rautio