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2 Year Modification

Indiana PYs 2018-2019

WIOA State Plan Common Elements

Located in:
  • III. Operational Planning Elements
    The Unified or Combined State Plan must include an Operational Planning Elements section that support the State’s strategy and the system-wide vision described in Section II.(c) above. Unless otherwise noted, all Operational Planning Elements apply to Combined State Plan partner programs included in the plan as well as to core programs. This section must include—
    • b. State Operating Systems and Policies
      The Unified or Combined State Plan must include a description of the State operating systems and policies that will support the implementation of the State strategy described in Section II Strategic Elements . This includes—

III. b. 9. Addressing the Accessibility of the One-stop Delivery System for English Language Learners

Describe how the one-stop delivery system (including one-stop center operators and the one-stop delivery system partners) will ensure that each one-stop center is able to meet the needs of English language learners, such as through established procedures, staff training, resources, and other materials.
View corresponding narrative from PYs 2016-2017

Current Narrative:

In order to help all clients better understand how to receive benefits and interact with the one-stop system, DWD and its partners will take reasonable steps to provide meaningful access to WIOA Title I programs and activities by establishing policy and practices to support LEP individuals. DWD initiated a contract with a language interpretation provider. The contract allows for in person interpretation of dozens of the primary languages spoken in Indiana. The contract also allows for phone interpretation services for additional languages not provided for by in-person interpretation.

Additionally, Title II ABE providers assist clients with Limited English Proficiency through classes that are conducted throughout the state to help them address their language goals. All one-stop partners will be able to refer these clients to the local ABE program for assistance.

DWD will explore development of a non-English translated marketing materials made available through a broad range of media, (i.e., online, print, and social media), to promote equal opportunity for limited English proficiency individuals. The marketing materials will include positive images of people of different origins and the types of available services, assistance, and accommodations provided in the WorkOne offices. Additionally, DWD and partners will continue to enhance the engagement of LEP individuals through online sources and websites.

Finally, in order to help non-speaking English clients better understand how to receive benefits and interact with the one-stop system, One-stop partners will identify “vital” documents containing important information about client rights, responsibilities and/or benefits. Section 188 of the regulations require that a Babel notice be given when a client encounters a vital document, whether hard copy or electronically. A Babel notice is a short notice included in a document or electronic medium in multiple languages informing the reader that the communication contains vital information, and explains how to access language services to have the contents of the communication provided in other languages. Sample language for the Babel notice is below:

English

IMPORTANT! This document or application contains important information about your rights, responsibilities and/or benefits. It is critical that you understand the information in this document and/or application, and we will provide the information in your preferred language at no cost to you. Please contact your local Indiana WorkOne Office near you for assistance in the translation and understanding of the information in this document and/or application