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Located in:
  • Temporary Assistance for Needy Families (TANF)

    States that include TANF in the Combined State Plan must outline how the State will meet the requirements of section 402 of the Social Security Act including how it will:

    (OMB Control Number: 0970-0145)

h. Ensure that recipients of assistance provided under the State program funded under this part have the ability to use or withdraw assistance with minimal fees or charges, including an opportunity to access assistance with no fee or charges, and are provided information on applicable fees and surcharges that apply to electronic fund transactions involving the assistance, and that such information is made publicly available (section 402(a)(1)(A)(viii) of the Social Security Act)

Current Narrative:

Cash benefits may be redeemed at any commercial POS machine and financial institution’s automated teller machine (ATM) that displays the QUEST logo. Merchants that accept the Hoosier Works EBT card display the QUEST logo in order to inform cardholders that their cards may be used at that location. Hoosier Works cardholders can use their EBT card in all fifty states plus Washington, D.C. as well as the U.S. territories of Guam and the Virgin Islands. Hoosier Work cardholders all have access to the Conduent EBT Website at www.connectebt.com, which provides information on where a cardholder can access their cash benefits. If a Hoosier Works EBT cardholder contacted the state with concerns of no ATM/POS available in their area to access cash benefits, the state would work with our EBT vendor, Conduent, in order to set up a POS device in the cardholder’s area or work with local banks in the area to determine a solution for increased accessibility.

The first TANF cash withdrawal is free, after that the 2nd – 12th withdrawal is $1.25 (this is charged by Indiana’s EBT contractor, Conduent). After 12 withdrawals, all withdrawals are again free. Therefore, Conduent receives a maximum of $13.75 per month in ATM fees per client. 

There are about 1,600 POS participating merchants offering surcharge-free cash EBT only merchants. These are locations such as Kroger, Wal-Mart, etc. which offer cash back). Information about surcharges is current in our EBT brochure. TANF withdrawal and surcharge information is listed in the “Avoid Fees & Additional Charges” section of the brochure.