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q. 1. The quality, scope, and extent of supported employment services to be provided to individuals with the most significant disabilities, including youth with the most significant disabilities

Current Narrative:

Quality, Scope, and Extent of Supported Employment Services


The Division of Vocational Rehabilitation (VR) is committed to providing quality Supported Employment services to individuals with the most significant disabilities. VR supports the individual in making employment choices consistent with their strengths, resources, priorities, concerns, abilities, capabilities, and interests. The scope of services varies based on the amount, intensity, and support needed by each individual.

VR counselors work in partnership with the individual when developing the Individualized Plan for Employment (IPE). This plan guides the services and supports that are needed for that individual. The IPE is evaluated throughout the process and updated as needed.

The quality of Supported Employment outcomes is assessed individually. Each individual receives services that are determined based on the specific needs of that person. A key component of evaluating the service is the individual satisfaction with the services and supports, as well as a successful employment outcome.

VR makes every effort to provide opportunities for individuals to provide their feedback on the services they received from VR. This feedback is useful information in adjusting and improving VR services to better meet their needs. There are formal service surveys, public hearings and satisfaction surveys. The VR counselor has regular communications with the individual and the Supported Employment provider to monitor, provide counseling, and assist the individual, as needed.

VR recognizes that it is important to get feedback from the employer and provider’s perspectives to determine the quality of service and make necessary improvements. They are also encouraged to let VR know at any point if support is needed.


The scope of Supported Employment services varies based on the amount, intensity, and type of support each person may need to obtain and maintain a job. VR provides the intensive initial services needed to help an individual with a most significant disability obtain and maintain a job of his/her choice.

Supported Employment makes possible competitive integrated employment for individuals with the most significant disabilities and for whom competitive employment has not traditionally occurred, and because of the severity of their disability, need ongoing support services in order to maintain their jobs.

Service limits have recently been increased from 18 months to 24 months. Under special circumstances, the customer and VR counselor may jointly agree in writing to extend the time, when doing so will achieve the employment outcome identified in the IPE.

Services are individually designed around the needs and desires of the individual and may include, but are not limited to, the following:

  • Initial placement
  • Stabilization in the workplace
  • Job Coaching
  • Assistive Technology
  • Specialized Job Training
  • Social Skills Training
  • Discovery
  • Establishing formal and informal worksite-related expectations (e.g., time and attendance, dress, communication)
  • Supported Self-Employment
  • Customized Job Placement

VR has added Discovery as a service option to its array of Supported Employment services. It offers a more thorough person-centered planning approach for those individuals with the most significant and complex disabilities who may need a more customized approach to employment.

VR has also added a customized job placement option for individuals in Supported Employment who may need a more individualized job development process. Individuals receiving Supported Employment services will have access to this service as needed.

Post-Employment supports and services may be provided when an intensive need arises during the provision of ongoing extended services. This may occur when job duties substantially change, the work environment is altered or the impact of the individual’s disability increases.


VR will continue to expand Supported Employment services by educating community members, providers, and relevant stakeholders on the need and advantages that Supported Employment provides for individuals and employers.

Supported Employment services are available for individuals with most significant needs who meet the criteria for VR services and supports.

VR has increased its focus on youth and expanded its Transition Youth services to begin at age 14. In addition, VR has increased several initiatives designed for youth with most significant disabilities. The following experiences are anticipated to help youth in their desire to have a successful career.

  • High School High Tech
  • Project Search
  • Inclusive Postsecondary Education programs
  • Third Party Cooperative Transition Agreements
  • Pre-Employment Transition Services

The VR Transition Youth program collaborates with education officials and partners to offer youth with the most significant disabilities opportunities to gain work experiences that help them prepare for successful employment. These evidence-based applications of learning, which include internships and other work experiences, often lead to successful employment.

VR also provides the opportunity for youth to receive up to four years of extended services funded through VR, when necessary. This is the only situation where VR is permitted to provide extended services.

VR will continue to actively engage and partner in order to:

  • Develop a collaborative agreement with APD specific to Supported Employment and removing or reducing barriers for employment for individuals with significant disabilities.
  • Implement the Interagency Employment First Agreement between the nine signatory parties. Continue to implement the agreements at the local and state level with appropriate stakeholders.
  • Maximize the quality of service delivery ensuring an efficient and effective referral process, individual program planning, and coordination of intensive vocational services with extended services available for youth and adults.
  • Expand available services through youth-related initiatives.
  • Seek additional resources for extended services through collaborations with agency partners, including APD, Agency for Healthcare Administration, Florida Developmental Disabilities Council, Department of Education agencies, and other stakeholders.
  • Collaborate with community organizations, employers, families, and support groups to develop natural supports for Supported Employment extended services.
  • Distribute information and train counselors about Social Security Work Incentives. Increase awareness of using a Plan for Achieving Self-Sufficiency or other work incentives as an option for funding extended services. Include training on the new Able Act as a potential way for individuals to fund their own services.

Provide opportunities for counselors, providers, and support coordinators to receive training on innovative employment strategies designed to promote employment success for individuals.

Extended Services

VR’s approach for Supported Employment uses the nationally accepted “best practices” models of Supported Employment services and has added new customized strategies as well. The key to the approach is an emphasis on person-centered planning and facilitation of natural supports. Individualized job development is conducted and based on job-matching assessments, informed choice, strengths, interests and skills. Individuals are assisted with employment planning and placement by selected providers. Job skills training is provided at the job site either by job coaches or through natural supports of existing resources.

Transition to Extended Services occurs when an individual has sufficient time to learn the tasks and is comfortable in the work culture, has had the supports addressed and is satisfied with the type of work and work hours. At the time of transition, the counselor, providers, individual and others, as applicable, will have agreed that the individual is stable in their employment and expected to succeed. VR counselors confirm this information with the individual, provider and employer. They will continue to monitor the case until the person reaches a successful employment outcome of a minimum of 90 days of stabilized employment after transitioning to extended services.

VR continues to:

    • Emphasize providing services to all racial/ethnic minorities
    • Seek additional resources for extended services in collaboration with VR partners
  • Collaborate with community organizations, families and support groups to develop natural supports as an option for assisting customers on the job site
  • Participate on interagency committees to expand initiatives and increase employment outcomes
  • Distribute and provide technical assistance to counselors on the use of Social Security Work Incentives to help with funding extended services

Extended services are provided and/or funded by sources other than VR. VR works collaboratively with other state agencies and organizations to ensure that extended support services, identified on the individualized plan as needed for employment, are available for as long as the customer needs them.

A Senior Consultant serves as a statewide coordinator who monitors Supported Employment issues that arise in the field and serves as a resource person to field staff. The coordinator also assists leadership when implementing programmatic policies in accordance with federal mandates, developing effective programs, recommending training for Supported Employment staff and other liaison duties as requested