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e. 4. D. Providing State merit staff outreach workers professional development activities to ensure they are able to provide high quality services to both jobseekers and employers

Current Narrative:

State merit outreach staff have two mandatory annual trainings, human trafficking, and sexual harassment, followed by ongoing in-house professional development trainings throughout the year. All DWD employees have been given LinkedIn Learning licenses and Outreach staff are assigned job-related training modules during non-peak season to complete as part of their performance expectations and staff development.  DWD also provides training to all ES staff by making use of various media to accommodate different learning styles. These include, but are not limited to, in-person training events, virtual events (webinars and other video recordings available online), self-paced instruction, procedure manuals, and best practices.