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f. Assessing Quality

Describe how the eligible agency will assess the quality of providers of adult education and literacy activities under title II and take actions to improve such quality, including providing the activities described in section 223(a)(1)(B) of WIOA.

Current Narrative:

Monitoring and Technical Assistance:  The Department of Labor and Economic Opportunity will assess the quality of services delivered by adult education providers by conducting onsite monitoring visits for up to 10 percent of all federal sub-recipients annually to ensure compliance with federal and state rules and regulations, and support program improvement.  All programs (100 percent) will be reviewed annually through desk audit.

 In addition, technical assistance will be available, especially targeting low-performing providers to ensure knowledge of current policies, procedures, and requirements.  The scope and depth of technical assistance provided will be based on the needs and resources available and will be reviewed and determined annually by the LEO-WD.

 Statewide trends and patterns of weaknesses identified will be addressed through professional development in order to improve the quality of adult education and literacy services in Michigan.

 Evaluating Professional Development:  The LEO-WD will continue to evaluate the effectiveness of all professional development offerings through participant feedback and surveys.  This feedback will be reviewed and incorporated into decisions on future offerings and workshops, including topics, content, and mode of delivery.  The LEO-WD will also evaluate the professional development that is incorporated into classroom instruction and the impact on participant performance.