Vocational Rehabilitation Program (Combined or General)

In 2014, VR began a comprehensive restructuring of the field services staffing model to improve the quality of service provided to our participants. The addition of a new VR Case Coordinator role helped to ensure that the VR Counselor role is focused primarily on rehabilitation counseling and guidance. Further restructuring included the addition of 7 working lead VR Counselors to help cover caseloads tied to vacant positions and mentor newly hired VR Counselors. VR further shifted its staffing model in 2017 by shifting VR Counselors to either a designated role of performing intakes/application and eligibility/disability priority determination, or a designated role of IPE development and service planning/implementation and placement. All of these changes increased job satisfaction and created advancement opportunities, and the latter change improved efficiency and timeliness of eligibility determination and IPE development, and allowed for improvement in eligibility and disability priority determinations. With these changes, staff retention improved substantially, from over 50% turnover of VR Counselors in 2016 down to about 30% in 2018. For the last two years, VR Counselor turnover has been less than 10% as a result of developing more specialty VR Counselor assignments, efforts to achieve manageable caseload sizes, system modernization, and a salary adjustment further described in the next paragraph. 

Of significant note is that the VR Counselor salary was increased in 2019 by over $4,000 and current VR Counselors received an increase of 10-13%. VR also created a new position in 2019 called a VR Counselor Trainee. While in this position, newly hired staff complete a 9-month training period.  Once this 9-month period is over, and staff have made satisfactory progress as formally evaluated by the Area Supervisor, the VR Counselor Trainee promotes to a VR Counselor and receives a salary increase to the new minimum salary of the VR Counselor position. Additionally, the ongoing efforts to increase communication and training across VR are anticipated to continue to assist with improving retention. This includes ongoing weekly Field Operations Blast email of all changes or important notes for the week, quarterly statewide supervisor meetings, monthly regional management meetings, monthly field staff training webinars, new supervisor trainings, regional field visits, and other opportunities to bring staff together within the region or state. Additionally, Field Region Managers are an integral part of weekly Leadership Team meetings and give essential input on policies, training needs, new initiatives, priorities, etc. The VR Commission honors staff annually by presenting awards to four outstanding VR staff who are nominated by their peers.

VR continues to offer counselors and support staff opportunities to participate in special agency projects outside of their regular work routines, which helps to reinforce that leadership values and desires the input of field staff. As an example, numerous field staff participated in the development and implementation of a new VR Case Management system and a VR Claims Payment system, serving in a variety of capacities such as testing, piloting, Superuser, trainers, etc. More recently, VR staff are actively engaged in several workgroups including a Discovery cohort, DEI workgroup, professional development workgroup, and other groups.

VR has a long-standing history of hiring qualified candidates from minority backgrounds as well as individuals with disabilities for all BRS positions, including VR Counselors, support staff, and management roles. The Family and Social Services Administration (FSSA), the DDRS/BRS umbrella agency, has an Affirmative Action plan. Additionally, VR is participating in the FSSA Equity initiatives which are designed to promote diversity, equity and inclusion efforts, including hiring a more diverse workforce. VR Counselors also share openings as appropriate with VR participants and VR has hired several former participants into VR positions, including VR Counselor positions.