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e. 4. D. Providing State merit staff outreach workers professional development activities to ensure they are able to provide high quality services to both jobseekers and employers

Current Narrative:

D. Providing State merit staff outreach workers professional development activities to ensure they are able to provide high quality services to both jobseekers and employers.

To ensure high quality services to both jobseekers and business, professional development opportunities are currently available and advertised through regular communications from Central Office administration. Under WIOA, through leveraging partnerships, new professional development and training opportunities on topics relevant to all WIOA Partners will be available to staff. To ensure a positive customer experience, when MSFWs are actively working in the State, MD Labor’s outreach workers provide monthly reports to the State Monitor Advocate that assist in identifying professional development needs. Maryland’s State Monitor advocate is responsible for continuously reviewing state-wide agricultural activities and the provision of labor exchange and training services to employers and employees within agricultural communities.

Additionally, the WIOA Alignment Group has also created a brand-new Chief Learning Officer (CLO) position to establish and build system-wide competencies through a systemic approach to professional development. The Chief Learning Officer will support all WIOA partner staff, including those conducting Employment Services.