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e. 4. D. Providing State merit staff outreach workers professional development activities to ensure they are able to provide high quality services to both jobseekers and employers

Current Narrative:

As MSFW outreach workers are merit staff for Wagner-Peyser Employment Services, they receive the regular professional development activities described in (a)(2) of the Wagner-Peyser section of this plan.

The State maintains training programs for local service delivery staff, which includes MSFW outreach staff. Instruction is provided as needed. Training is also periodically open to partner agency staff as well. Management development has also been a focus for delivering quality customer service over the long term. Similar to many other organizations, the department faces the prospect of large numbers of senior manager retirements over the next few years. To remedy this, the department has utilized the state’s Division of Human Resources’ Supervisory Academy, an eight-course, management program available to all state departments’ supervisory staff at various levels.