Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
b. Explain how the State will provide information and meaningful assistance to individuals requesting assistance in filing a claim for unemployment compensation through one-stop centers, as required by WIOA as a career service
Current Narrative:
Idaho’s unemployment insurance application process is available online. Idaho’s iUS web-based system and staffing is designed to provide meaningful and personalized assistance in filing a claim for unemployment compensation at Idaho’s American Job Centers, as well as at partner locations, in the following ways:
- When applying online, the iUS system provides simple, written instructions in English and Spanish to assist claimants through the application process
- Each American Job Center provides a number of lobby computer stations to provide self-service access for filing an application for unemployment compensation or to access other online One-Stop services. Each work station has been updated to improve data processing times, and include larger monitors to reduce user scrolling
- Each Comprehensive American Job Center will also provide access to centralized, fully trained UI staff who will answer questions, assist with application or weekly claim filing. Centralized staff are available by phone or via online, real-time conversation technology on the public access lobby computers. In-person UI assistance is also available in these locations via the UI navigators referred to earlier in (a)(2)
- iUS user guides and real-time communications support is available for ES, WIOA, and other One-Stop Partner frontline staff from the centralized UI section to support staff provision of information.