Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
b. Explain how the State will provide information and meaningful assistance to individuals requesting assistance in filing a claim for unemployment compensation through one-stop centers, as required by WIOA as a career service
Current Narrative:
California meets the needs of customers requesting assistance in filing UI claims by providing direct in-person customer assistance and guidance. The dedicated America’s Job Center of California℠ (AJCC) staff are located in 45 Local Workforce Development Areas (Local Areas) and are trained to assist customers with completing an application for UI benefits through, UI Online℠, or telephone, along with providing information on the UI program. Additionally, the AJCCs offer resource rooms with staff that can help guide customers through alternate methods of finding resolution to their inquiries available in UI Online, Ask EDD, and the Employment Development Department’s (EDD) website.
- Dedicated AJCC staff, trained in providing meaningful UI program assistance, are available in 45 Local Areas across California.
- The UI Online℠ allows existing claimants to file or reopen their claim, along with many other user-friendly features to help customers manage their UI claims.
- Ask EDD provides customers with categories containing information specific to common questions and also allows customers an opportunity to send online questions to UI staff.
- The EDD website offers dedicated webpages to access unemployment related services and information, including YouTube videos and Frequently Asked Questions.
When these dedicated AJCC staff, trained to provide in-person meaningful assistance in the UI program, have exhausted all available options within the AJCC to provide assistance, phones are available in the AJCC offices to directly access UI services. The “UI Direct” phone lines connect customers to UI Center merit staff and are available from 8a.m. to 5p.m. (PST) to serve the California customers that require more detailed UI merit staff assistance. The UI Direct phone line service is only offered in -designated AJCCs, can only be accessed by AJCC staff and in cases where all other direct in-person attempts by trained AJCC staff to provide UI assistance have been exhausted.