Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
b. Explain how the State will provide information and meaningful assistance to individuals requesting assistance in filing a claim for unemployment compensation through one-stop centers, as required by WIOA as a career service
Current Narrative:
The Department of Labor and Economic Opportunity is collaborating with the Unemployment Insurance to provide meaningful assistance to claimants filing for unemployment through the One-Stop centers. A toll-free number has been developed and implemented into the Michigan Works! Agency’s (MWA’s) locations for claimants. The Unemployment Insurance has placed a phone line in each Michigan Works! Service Centers that provide a direct line to an Unemployment Insurance Representative. This line is operated by Unemployment Insurance Representatives who screen calls by priority of service.
Future plans may include the development of a live interactive chat system for Unemployment Insurance claimants to access while applying for unemployment benefits or while in their Michigan Web Account Manager. The system will provide a pop-up chat box asking the claimant if they require assistance. The Unemployment Insurance Representative may also be able to connect to the claimant’s desktop in order to see where they are in the process and where they are seeking assistance. A desk guide would be developed for the MWA staff to assist claimants with this feature.