Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
b. Explain how the State will provide information and meaningful assistance to individuals requesting assistance in filing a claim for unemployment compensation through one-stop centers, as required by WIOA as a career service
Current Narrative:
Computer and telephone access are available at one-stops for individuals to file their claims, as well as a user guide, online tutorial video, and FAQs developed by the Kansas Department of Labor (KDOL. One-stop staff will receive training from KDOL on filing an unemployment insurance claim, and as to a claimant’s rights and responsibilities.
Customer’s requesting more detailed and personalized information will be referred to the UI Call Center for further assistance.