Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
a. 2. Describe how the State will utilize professional development activities for Employment Service staff to ensure staff is able to provide high quality services to both jobseekers and employers
Current Narrative:
DWD will provide training to one-stop system staff by making use of various media to accommodate different learning styles. These will include, but not be limited to in-person training events, webinars, self-paced instruction, procedure manuals and best practices, and video recordings available online. DWD recently rolled out a new staff portal where all of these materials will be housed and accessible to all regional and DWD staff. Many training opportunities will also include step-by-step instruction guides with visual images incorporated into the guides. Additionally, with most of the training offerings being posted online, there is broader access for more partners within the One-Stop system. DWD will provide business systems and program training to include the case management and labor exchange system, the business engagement system, and assessment programs/tools for WorkOne constituents.
All DWD employees have been given LinkedIn Learning licenses and Wagner-Peyser staff are assigned job-related training modules to complete as part of their performance expectations and staff development.