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i. 5. Personnel to Address Individual Communication Needs

Describe how the designated State unit has personnel or obtains the services of other individuals who are able to communicate in appropriate modes of communication with or in the native language of applicants or eligible individuals who have limited English speaking ability.

Current Narrative:

The Division for the Blind operates under the State of Vermont Agency of Human Services.  The Agency of Human Services has clear policy regarding access to programs as needed to ensure meaningful access to persons with limited English proficiency.  Information regarding policy can be accessed through the Agency of Human Services intranet Limited English Proficiency (LEP) page.  This policy applies to all Agency Departments, offices and employees.  It is the policy of the Agency of Human Services to provide language assistance as may be needed to ensure meaningful access to our programs.  Each department and office provide assistance so that persons seeking services may communicate effectively with program providers and with agency and department staff.  Departments ensure persons seeking services understand which services and benefits are available to them and how they may best access.  The LEP information provides resources and links dealing with written, face-to-face and over the phone communication with individuals for whom English is not the primary language.  DBVI is also able to use an agency contract for phone and written translation of almost any language in the world.  DBVI makes use of Vermont Interpreter Referral Service (VIRS), an online resource to obtain interpreters of ASL for those consumers who are deaf.