Vocational Rehabilitation Program (Combined or General)

The Delaware DVR serves clients out of 4 offices and 1 satellite office across the 3 counties. Per RSA-113 Quarterly Cumulative Caseload Report for FY 2016, the DE DVR began the FY serving 3,073 individuals through an Individualized Plan for Employment (line C1); and additional 1,747 individuals began receiving services via a signed Individualized Rehabilitation Plan (line C2) in FY 2016; for total of 2,889 individuals receiving services (line C3) during FY 2016. The number of individuals engaged in the VR process, but not reached service implementation include 269 applicants (RSA 113 Quarterly Cumulative Caseload Report for FY 2017 line A1), and 374 eligibility determinations made inclusive of those on OOS (RSA 113 Quarterly Cumulative Caseload Report for FY 2017 line A7+A11). Per RSA-113 Quarterly Cumulative Caseload Report for FY 2017, the DE DVR began the FY serving 2,889 individuals through an Individualized Plan for Employment (line C1); and additional 1,388 individuals began receiving services via a signed Individualized Rehabilitation Plan (line C2) in FY 2017; for a total of 2,563 individuals receiving services (line C3) during FY 2017. The number of individuals engaged in the VR process, but not reached service implementation include 224 applicants (RSA 113 Quarterly Cumulative Caseload Report for FY 2018 line A1), and 439 eligibility determinations made inclusive of those on OOS (RSA 113 Quarterly Cumulative Caseload Report for FY 2018 line A7+A11). Caseload Items FY 2016 FY 2017 IPE’s at start of year 3,073 * 2,889** Individuals entering into service 1,747* 1,388** TOTAL of individuals receiving services at closure of FY + 2,889* 2,563** number of individuals engaged in the VR process, Application, Eligibility, OOS 643** 663*** TOTAL engaged in the VR process 3532 3199

*RSA-113 Quarterly Cumulative Caseload Report for FY 2016; Lines C1, C2, C3 ** RSA 113 Quarterly Cumulative Caseload Report for FY 2017; Line A1, (A7 + A11), C1, C2, C3 *** RSA 113 Quarterly Cumulative Caseload Report for FY 2018; Line A1, (A7 + A11) Currently, February 2018, the Division is staffed by the following personnel categories: Administrative Specialists (inclusive of job titles; Administrative Specialist, Social Services Technician and Temps performing duties as) — Total of 23 positions are dedicated to performing administrative duties to support the VR agency. 17 of them are full time positions and 6 are part-time positions. Of these 23, 1 is dedicated to pre-employment transition services, 1 is dedicated to compiling the customer satisfaction surveys, and the remaining 21 perform administrative duties to support the VR offices. Fiscal Staff — 3 filled positions, with 1 additional staff member working part-time Vocational Rehabilitation Counselors- The DE DVR has 31 full time VRC positions, with 29 of the positions filled and operational, and 1 part-time Counselor

- 8 Counselors dedicated to serving applicants for VR services that are of transition age seeking VR services.

- 8 Counselors dedicated to working with Community Rehabilitation Providers serving individuals with severe and persistent mental illness and/or substance abuse diagnosis.

- 5 Counselors dedicated to serving individuals going through Supported Employment, our Early Start to Supported Employment program that collaborates with the DD agency, and each school to engage students identified as benefiting from supported employment services, and more recently serving the individuals exiting sub-minimum wage employment. - 8 Counselors dedicated to general referrals. - 1 Counselor serving the individuals that are deaf. - 1 part-time Counselor serving students at the local community college. Vocational Rehabilitation District Administrators- 4 Employment Services District Administrator - 1 Employment Specialists- 5 Sr. Social Services Administrator- 2 Social Services Administrator- 2 Management Analyst- 1 Deputy Director- 1 Division Director- 1 Over the course of FY 2016 and FY 2017 the division experienced turnover in 7 VR Counselor positions. This impacted service delivery and outreach significantly as 2 of them were serving the transition program where services are initiated by DVR outreach vs individuals knowingly seeking VR services. For the delivery of Pre-Employment Transition Services, the DE DVR hired 4 part-time staff to work with schools to deliver the 5 required services, with the assistance of 1 Administrative Specialist (mentioned above) The DE DVR has a Social Services Administrator partially assigned to coordinating training for the Vocational Rehabilitation Staff. Throughout the year training needs are assessed through conversation with staff, District Administrators, online surveys, and requests received from training evaluations. Based on these requests the information is synthesized, ROI is considered and plans are made to adequately equip staff with information and knowledge required to perform their duties. DE DVR also supports Counselors that hold professional credentials applicable to the field, particularly the Certified Rehabilitation Counselor Certification, in the areas of training needed and cost to maintain their certification.