Located in:
- Program-Specific Requirements for Vocational Rehabilitation
The Vocational Rehabilitation (VR) Services Portion of the Unified or Combined State Plan* must include the following descriptions and estimates, as required by section 101(a) of the Rehabilitation Act of 1973, as amended by WIOA:
__________
* Sec. 102(b)(D)(iii) of WIOA
d. 2. L. ii. Identify the Goals and Priorities in Carrying Out the Vr and Supported Employment Programs.
Current Narrative:
VR Vision
To become the first place people with disabilities turn when seeking employment and a top resource for employers in need of qualified employees.
VR Mission
To help people with disabilities find and maintain employment, and enhance their independence.
Current Goals, Objectives, and Strategies
Goal 1: Ensure Customer success and satisfaction by improving business and support processes. Objective 1.1: Improve and align VR business processes to support WIOA implementation
Strategy: 1. Develop and implement all components of the VR Business Relations Program.
Measure of Success:
• Full integration and implementation of all components, including business services, field services operations and IT support systems
Strategy: 2. Redesign and implement pre-employment services for transition-age customers.
Measures of Success:
• Services re-aligned to new WIOA guidelines and implemented within required timeframes
• Budget set-aside requirements met
Strategy: 3. Design and implement a program about service alternatives for customers to use in making an informed choice prior to entering subminimum wage employment.
Measure of Success:
• Number of people diverted from or transitioned out of subminimum wage jobs
Strategy: 4. Design and implement enhancements to the Vendor Profile document for customer use in making informed choices regarding employment providers.
Measures of Success:
• Establish baseline use of Vendor Profile
• Customer satisfaction with Vendor Profile
Objective 1.2: Redesign supports for VR service & business processes
Strategy: 1. Coordinate and develop the VR services portion of the statewide plan.
Measure of Success:
• Timely submission of all required information
Strategy: 2. Design and implement an approach for integration of performance and business intelligence information.
Measures of Success:
• Number of revised management reports implemented
• Satisfaction of affected VR Managers with revised reports
Goal 2: Ensure Employee success and satisfaction by improving development opportunities and workplace environment.
Objective 2.1: Provide a comprehensive workforce planning and development system
Strategy: 1. Implement employee onboarding and mentoring processes statewide.
Measures of Success:
• Percentage of new employees completing all requirements within 90 days
• Percentage of new employees assigned a mentor within 10 days from start date
• Protégé/mentor/supervisor satisfaction ratings
Strategy: 2. Develop an agency-wide workforce and succession management plan, including a process to capture organizational knowledge.
Measures of Success:
• Process accurately identifies critical positions and information
• Participant satisfaction with process / components
Strategy: 3. Design a program for identifying and developing VR Leadership candidates.
Measures of Success:
• Successful pilot/ rollout of program
• Percent of VR employees initiating participation
• Participant satisfaction with program components
Strategy: 4. Develop standards, guidelines and curriculum for VR employee training.
Measures of Success:
• Improvement in climate survey items: Q8. Opportunities to learn and grow- 83.61%
• Q11. I am satisfied with the training provided by VR- 77.19%
• Percentage of VR employees successfully completing identified training requirements
Objective 2.2: Provide a safe, accessible, and adequately equipped work environment
Strategy: 1. Develop a comprehensive safety plan for monitoring VR facilities statewide. Specific components include a process for reporting defective/unsafe working conditions, safety and facilities management training for area staff, a move manual, a statewide safety manual, statewide first aid info, furniture inspection instructions, and a facility security / building access policy at HQ.
Measures of Success:
• Improvement in climate survey item: Q17. Physically safe work environment- 81.94%
• Pulse survey results following implementation of each improvement