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b. Explain How the State Will Provide Information and Meaningful Assistance to Individuals Requesting Assistance in Filing a Claim for Unemployment Compensation Through One-stop Centers, as Required by WIOA as a Career Service.

Current Narrative:

(a) (2) Describe strategies developed to support training and awareness across core. Unemployment Insurance is co–housed in all four full–service One Stops. Individuals who apply for UI start the process at the UI counter. The UI staff fully answers the individual’s questions regarding the UI application and eligibility. The UI staff person takes the claim then sends the individual to the DOL–DET registration/resource room area to complete their registration and begin their job search. Initial demographic information provided by the claimant/customer is electronically sent to DOL–DET to begin to create the registration for the claimant/customer.

Once at DOL–DET, the individual completes the registration process. DOL–DET staff has been trained in UI requirements pertain to the DOL–DET functions, such as work registration requirements and mandatory work activities. More in depth UI eligibility questions are referred to UI staffs who are housed in the One Stops.

Wagner–Peyser, JVSG, Re–employment service, Business Service Representatives and WIOA staff meet monthly to review policies, procedures, receive technical assistance, and are notified about upcoming projects or initiatives. During these monthly meetings, awareness and general understanding of Unemployment Insurance rules are shared with program staff.

DOL–DET staff who conducts Reemployment Services Eligibility Assessment (RESEA) workshops receive additional training on potential eligibility issues. This is done by UI staff attending the DOL–DET RESEA staff training for these specific workshops. A feedback loop has been established in the One Stops locations for reporting UI individuals who are non–compliant in DOL–DET programs as well as possible eligibility issues.