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2 Year Modification

Delaware PYs 2018-2019

Wagner-Peyser Act

Located in:

a. 1. Describe How the State Will Utilize Professional Development Activities for Employment Service Staff to Ensure Staff is Able to Provide High Quality Services to Both Jobseekers and Employers.

View corresponding narrative from PYs 2016-2017

Current Narrative:

(a) (1) Employment Service Professional Staff Development. Wagner–Peyser, JVSG, Re–employment service, Business Service Representatives and WIOA staff meet monthly to review policies, procedures, receive technical assistance, and are notified about upcoming projects or initiatives. All DOL–DET policies and procedures are kept on a central electronic policy drive that can be accessed by staff. In addition to policies and procedures, DOL–DET created an electronic helpdesk to assist staff at any level with questions or interpretations of policies or procedures. These helpdesk questions with an appropriate answer are reviewed at the monthly meetings. They questions, referred to as Q&As, are also housed on the electronic policy drive.

When a new employee is hired, their initial training in on the job and is conducted by their immediate supervisor. As the new hire progresses through the initial training, he/she is included in other group training as specific job duties require. For example; employees who conduct workshops in a group setting which peer review is provided.

As Delaware continues to develop additional products and workshops, we develop a standard format to deliver the services. Policies and procedures are developed relating to the service delivery of the product(s). When the product is fully developed, we train staff statewide utilizing a standard format.

The products which are developed are kept centrally and staff are not permitted alter them. If updates are required on the product, it is done centrally and distributed with all One–Stops.

In PY 2015, DOL–DET identified a need for additional training for staff that facilitate workshops, or provide other services in a group setting. We identified the need and researched training providers. We worked with Dale Carnegie to customize a training which was provided to 20 staff in PY 2015. We plan to build on this training through continuous improvement and peer reviews. Through the use of yearly customer service reviews, we will determine the need in other areas of staff development.