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a. 1. Describe How the State Will Utilize Professional Development Activities for Employment Service Staff to Ensure Staff is Able to Provide High Quality Services to Both Jobseekers and Employers.

Current Narrative:

The DWD training team will work with an advisory council to establish core training initiatives and curricula for our WorkOne staff. The advisory council will comprise local representatives from the field, DWD staff, and partner agency staff. The training opportunities will incorporate key issues, such as WIOA program integration, applying a customer-centered approach, career pathways, engaging employers, leveraging data, and additional needs identified through surveys.

DWD will provide training to the One-Stop system by making use of various media types to accommodate different learning styles. These will include, but not be limited to: in-person training events, webinars, self-paced instruction, and video recordings available online. Many training opportunities will also include step-by-step instruction guides with visual images incorporated into the guides. Additionally, with most of the training offerings being posted online, it will offer broader access to many partners within the One-Stop system.