Located in:
- III. Operational Planning ElementsThe Unified or Combined State Plan must include an Operational Planning Elements section that support the State’s strategy and the system-wide vision described in Section II.(c) above. Unless otherwise noted, all Operational Planning Elements apply to Combined State Plan partner programs included in the plan as well as to core programs. This section must include—
- b. State Operating Systems and PoliciesThe Unified or Combined State Plan must include a description of the State operating systems and policies that will support the implementation of the State strategy described in Section II Strategic Elements . This includes—
- b. State Operating Systems and Policies
III. b. 1. A. State Operating Systems That Support Coordinated Implementation of State Strategies (e.g., Labor Market Information Systems, Data Systems, Communication Systems, Case-management Systems, Job Banks, Etc.).
Current Narrative:
Labor market information produced by the Delaware Department of Labor’s Office of Occupational and Labor Market Information (OOLMI) is a driving force behind our planning process, delivery of services, and the foundational demarcation point for the State’s operating systems and policies that guide Delaware’s workforce strategies. See Funding Guidelines at Appendix G and the ITA Process manual at Appendix H.
Delaware’s communications system operates at all levels throughout the spectrum of the publicly-funded workforce system. From a tactical level (One-Stop System) to an operational level (DOL-DET) to a strategic level (DWDB), the primary communications system is and will continue to be Delaware JobLink. Delaware JobLink, Delaware’s web-enabled One-Stop workforce development system, facilitates communications between job seekers and employers, providing self-service job seeker and employer job matching activities; ensures accurate and timely reporting between the State and its Federal partners; provides labor exchange job matching and industry leaders with labor market information; and is the linkage between the training staff, providers and fiscal officers.
Communications between the strategic level and the operational level is primarily interpersonal and is conducted in face-to-face meetings held monthly, quarterly, and on order as needed. Between meetings, the primary strategic level means of communications is primarily via email and secondarily via phone.
DVR continues to report annually to RSA and works with OOLMI regarding labor market information systems, with UI regarding employment data, and with DET/JobLink and in-house employment specialist teams regarding job search, resume writing, and skill acquisition.
There are four main components of DJL: JobLink, ServiceLink, FiscalLink, and ReportLink.
• JobLink is a self-service job matching and workplace information service for employers and job seekers. Job seekers can establish an Internet account to manage their job search activities or to register with labor exchange activities. Employers can establish an account to manage job openings and view job seeker resumes.
• ServiceLink is a web-based One-Stop client management application that allows case managers to track their caseloads and report information required under Labor Exchange, Re-Employment Services, TAA, and other Federal programs. ServiceLink provides a standardized process for following participants through the workforce development system network. It eases the caseloads for case managers by providing a tool that can manage and monitor caseloads, assess employment barriers, establish training and employment plans, search for service providers and WIOA eligible training providers and programs, and track job placements. ServiceLink collects all information required to generate reports for these Federal programs.
• FiscalLink allows case managers and program administrators the ability to establish program budgets and authorize participant/vendor payments for all WIOA programs including NEG grants and TAA activities.
• ReportLink is a web-enabled One-Stop workforce development Federal reporting data management system providing WIOA, TAA, Labor Exchange, and WISPR reports. ReportLink includes data analysis tools for ad hoc reporting.
The Delaware Division for the Visually Impaired’s Case Management System (VICR) currently does not interface with labor market data systems at this time. The agency will be requiring all VR customers that reach status 20 (or ready for employment status) to be enrolled into the Delaware JobLink system (Delaware Employment and Training system) for resume building, labor market exploration and coordination with state job banks. DVI continues to report quarterly to RSA.
DVR ran an SQL query from the Ticket Tracker application quarterly, which gathers current VR client data from VR’s case management system AWARE. This query creates and formats a file for UI to run against their mainframe to report wage data. DVR has since modified the query to include closed cases and scheduled it to run quarterly to meet FY 2017 PIRL and 911 reporting requirements. America’s JobLink Alliance (AJLA), a consortium of more than eight states, has added additional wage collection features in AWARE to allow agencies to manually enter wage data and to be able to accept wage data from interfaces such as UI.