2 Year Modification

Arizona PYs 2018-2019 Published

WIOA State Plan Common Elements

Section Published
Located in:
  • III. Operational Planning Elements
    The Unified or Combined State Plan must include an Operational Planning Elements section that support the State’s strategy and the system-wide vision described in Section II.(c) above. Unless otherwise noted, all Operational Planning Elements apply to Combined State Plan partner programs included in the plan as well as to core programs. This section must include—
    • b. State Operating Systems and Policies
      The Unified or Combined State Plan must include a description of the State operating systems and policies that will support the implementation of the State strategy described in Section II Strategic Elements . This includes—

III. b. 7. Priority of Service for Veterans

Describe how the State will implement and monitor the priority of service provisions for veterans in accordance with the requirements of the Jobs for Veterans Act, codified at section 4215 of 38 U.S.C., which applies to all employment and training programs funded in whole or in part by the Department of Labor. States should also describe the referral process for veterans determined to have a significant barrier to employment to receive services from the Jobs for Veterans State Grants (JVSG) program’s Disabled Veterans’ Outreach Program (DVOP) specialist.

Current Narrative:

Priority of Service for Veterans

In accordance with 20 CFR 1010, veterans and eligible spouses must receive Veterans’ Priority of Service (VPOS). Veterans and eligible spouses are referred to as “covered persons.” VPOS means when clients indicate they are a veteran or an eligible spouse of a veteran, they are to be placed next in line for services ahead of non-covered persons. It is the SWA’s responsibility to ensure that covered persons are made aware of and given priority of service.

Front desk staff will follow the steps outlined in the Veterans Priority of Service Front Desk Staff Aid (ESA-1200):

  • Identify covered persons who must receive priority of service.
  • Identify covered persons with significant barriers as this population is served by veteran staff.
  • Inform appropriate staff, following local office procedures that a covered person is in need of services.

The DES/DERS will conduct an initial assessment of the client to determine the level of services needed. Services are based on the needs of the covered person and may include core, intensive, or training services, and/or assistance with eliminating barriers to employment.

The DES/DERS will provide services to include:

  • Provide the covered person with a Veterans’ Priority of Services ID Card (ESA-1184D) and explain clients are to present the ID card each time the client visits a local office to alert staff of their priority.
  • Register and complete an in-depth assessment using the integrated services delivery system ensuring the client is accurately identified as a covered person.
  • Determine through the in-depth assessment the level of services needed
  • Review any services that are available to the covered person
  • Complete appropriate referrals to assist the client
  • Record services in the integrated services delivery system.
  • Document the Veterans Priority of Services qualifying category of the covered person and the requested services as noted on the Priority of Service Assessment form in the integrated services delivery system case notes.

The DES Training Unit provides training for staff in ARIZONA@WORK Job Centers and Employment Service facilities to ensure new and existing staff understand Veterans’ Priority of Service policy and procedures and how to serve and refer covered persons. In addition, information for veterans’ priority of service is also available on the AJC website.