WIOA State Plan Common Elements

III (2) (B) MEMORANDUM For Record

FROM: Executive Director, Delaware Workforce Investment Board (DWDB)

DATE: March 19, 2018

SUBJECT: One Stop Partner Activity

1. This memo provides an overview and highlights of activities facilitated by the One-Stop Operator in conjunction with the One Stop Partners since the initial Workforce Innovation and Opportunity Act was submitted. Of special note are: Annual Convening coordination: development & facilitation of three monthly county One-Stop team meetings; facilitation of the monthly WIOA Leadership Team meetings.

2. 2017 & 2018 Annual Frontline Staff Convenings.

• Feb - May 2017: worked with a small team to develop and coordinate Delaware’s 2^nd annual Convening.

• November 2017 - Present: Working on 2018 Convening, “All in to Win”. December 2017 and March 2018 - Convening Planning has been a major discussion topic at all meetings during these 2 months.

• 2018 Convening focus will shift from basic WIOA and Partner information sharing to targeted information that will help front-line improve skills and outcomes for jobseekers.

• 2018 Convening Date is set (5/17/18) and location secured. Workshops and Keynotes are currently being confirmed. Funding has been identified.

3. Monthly Local One-Stop Team Meetings (1^st meetings were held in June 2017)

• June - August 2017: reviewed information with Teams on the WIOA Law, the Delaware Workforce Development Board; the role of the One-Stop Teams and information about continuous quality improvement. (Teams were given fact sheets to share with other frontline staff.)

• June 2017: obtained feedback on 5/2017 Convening and ideas for 2018. Reviewed attendee survey responses and responses from “feedback wall”.

• August - Present (on-going): Teams review monthly Partner referral statistics. In September, there was a major discussion topic around simplifying referral reporting process and obtaining referral data that is already being captured elsewhere. In March 2018, there will be another major discussion to ensure that actual referrals among partners are being captured for WIOA reporting.

• August 2017 - Present: In-depth presentations are offered by each partner program, in each county. Ample time is provided for member questions about the partner program being presented. Also, partner program materials are shared, electronically, so that members can share with other frontline staff.

• Prioritized discussion topics: In the fall, the teams identified and prioritized county discussion topics using CQI tools.

• September/October 2017: team feedback surveys (SurveyMonkey) were sent and feedback reviewed

• Team Contact Lists: In the fall, the teams developed contact lists for ease in connecting with other Partner team members.

• December 2017/March 2018: Convening planning and feedback from teams as a major discussion topic for these 2 months.

• Ongoing: share key websites with helpful resources (i.e. DJL; WorkforceGPS; Jobs for the Future; Online literacy tools, etc.)

• Ongoing: share relevant information about partner programs and upcoming job fairs, which is distributed to team members as soon as flyers or brochures are available.

• Getting the Most out of DJL webinar: At the teams’ requests, I am working with the Div. of Employment and Training to develop and offer a webinar on this topic.

• Ongoing effort: working with teams to identify a system to share information about partner resources, by county. DJL does not support the ability to provide information by county. Teams have developed a table with simple contact information by support need. We are currently working with Delaware’s 2-1-1 system to update their information and website categories. Also, they will provide training to frontline staff in terms of how to effectively use the 2-1-1 online system. This was identified as a way to avoid duplication/development of another online system.

• January 2018: At teams’ requests, held January meetings at county One-Stop sites and tours were provided during the meeting. (Presentation topic was the Labor Exchange programs under DET.)

• February 2018: At the teams’ requests, held February meetings at DelTech workforce development training sites and tours were provided. (Presentation topic was skills training)

4. WIOA Leadership Team Meetings

• February - April: met, individually, with WIOA Leaders to get input on direction, concerns, ideas, etc.

• February - April 2017: Members provided input and guidance on development of 2017 Frontline Staff Convening.

• April - May: worked with WIOA Leadership Team to identify team members, by county for these new teams. Also clarified team roles with improvement and networking efforts. One key team member role is to share meeting information with other frontline staff in their organization.

• April - May 2017: feedback on One-Stop meeting agenda/discussion topics

• WIOA State Plan: updates, next steps, training with tech writers from Maher & Maher

• Memorandum of Understanding: routine discussion topic to update and finalize

• Infrastructure Costs: identifying and routine discussions

• Strategic Planning Efforts: updates from working groups as they become available (i.e. Process Re-design).

• Referrals Among Partner Programs: routine discussion to include monthly stats, simplifying the process and improving the data that is received.

• One-Stop Certification process: routine discussion; initial certification review results

• Updates from Delaware Workforce Development Board quarterly meetings

• Convenings: feedback and suggestions for 2017 and 2018

• Request for Technical Assistance: identified and prioritized a list of topics and they were submitted to the DOE/RSA and US DOL. WINTAC has agreed to work with the WIOA Leadership Team on some of these topics and we are working on a webinar for WINTAC to share what is being tried in other states on key topics identified.

• WINTAC Technical Assistance: had a full day of training and discussion for our 8/2017 Leadership Team meeting. Main topics was service integration and future assistance.

• TEGL: review and discussions of relevant Training & Guidance Letters

• One-Stop Operator routinely shares One-Stop meeting presentation information with the WIOA Leaders.

• Review of key information in DJL: such as the mobile One-Stop request form, where current team information can be found; access request forms; basic partner resources, etc.

• Resource sharing: relevant websites, new programs, etc.

• Performance Accountability: discussion of measuring effectiveness in serving employers

• One-Stop Meeting updates

• Coordination among Business Service Reps: ensuring coordination among agencies

• Customer complaint systems: ensuring that systems are in place

• One-Stop Operator has submitted a Presentation Proposal for the 11/2018 Delaware SHRM conference in order to increase contact and communication with HR Managers

III (a) (2) (C) Coordination, Alignment and Provision of Services to Individuals.

The Board coordinates and aligns partner program services through a dynamic and integrated One-Stop system, capitalizing on opportunities for success through a robust, multi-partner referral system serving multiple populations that include those requiring vocational rehabilitative services, Veterans, ex-offenders, and other individuals who have barriers to employment. Each One-Stop partner (required and additional) has signed an MOU outlining the rules governing the handoff of clients between partner programs. (See One-Stop MOU section at Appendix A)

Clients from all One-Stop partner programs will be referred to career or training services when they are job- or training-ready. The One-Stop agreements stipulate that partners will carry out their respective core programs, making them available to customers through the One-Stop delivery system. Each partner will cover the costs of their individual programs and be responsible for maintaining compliance with their program’s statutory requirements. Services will be made available through the comprehensive centers as well as affiliated sites. Delaware JobLink, the State labor exchange system’s official matching tool for the One-Stop delivery system, will make information on all partner programs available to customers and partner staff, and partners will register all job-ready customers into the electronic system’s job referral database. In addition, each partner will provide the necessary supportive services related to their core services. All core partners will meet regularly and consistently, either in person or electronically, to share data, monitor job seekers’ progress toward State performance goals, and analyze client outcomes to determine if resources are being coordinated efficiently and providing maximum benefit to job seekers and employers. Accelerated placement, elimination of duplicative services, and provision of support services will be monitored to ensure that high-quality, customer-centered services are being provided.

The MOU attached in Appendix A illustrates the coordination, alignment and provision of services between the Board, DOL-DET, and a required partner (DVI) to provide comprehensive, high-quality, customer-centered services.