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  • III. Operational Planning Elements
    The Unified or Combined State Plan must include an Operational Planning Elements section that support the State’s strategy and the system-wide vision described in Section II.(c) above. Unless otherwise noted, all Operational Planning Elements apply to Combined State Plan partner programs included in the plan as well as to core programs. This section must include—

III. b. 4. A. Assessment of Core Programs

Describe how the core programs will be assessed each year based on State performance accountability measures described in section 116(b) of WIOA. This State assessment must include the quality, effectiveness, and improvement of programs broken down by local area or provider. Such state assessments should take into account local and regional planning goals.

Current Narrative:

The State assesses the quality, effectiveness, and improvement of programs through the following mechanisms:

  • state and local level fiscal and programmatic monitoring;
  • surveys of stakeholders;
  • data validation; and
  • analysis of data.

The state also ensures that local areas and providers meet performance accountability measures and will deliver technical assistance when needed.

The Indiana Career Council outlined metrics in the ICC Strategic Plan that are being reviewed and refined by the Implementation Taskforce of the ICC. Many of these metrics will be instructive to the SWIC and to Workforce Development Boards once they are finalized. DWD also plans to evaluate pay for performance contracting as a way to drive quality, effectiveness and improvement of programs.

The Department of Workforce Development (DWD) created the office of business intelligence in the spring of 2016 (now the Strategy division). This division is responsible for WIOA benchmarking that drives a deeper understanding of performance to best serve Hoosier employers and employees. This office will work with the WIOA steering committee and the state workforce board to ensure the vision, goals and strategies of the state plan are moving the state workforce system in a positive direction.

DWD has considered many options for providing assessment of the one stop programs and partners. Instead of issuing a policy, DWD is exploring assessment processes that involve collaboration between DWD, Regional Partners and other Stakeholders.