West Virginia PYs 2016-2017 Published

Wagner-Peyser Act

Located in:

e. 2. D. Providing State Merit Staff Outreach Workers Professional Development Activities to Ensure They Are Able to Provide High Quality Services to Both Jobseekers and Employers.

Current Narrative:

The state will utilize the continuous training’s and seminars offered by the National Monitor Advocate and the Regional Monitor Advocate to enhance the train-the-trainer services that is offered to the statewide employment service workers including outreach staff. The plan is to ensure that that all staff understand the necessity for providing all customers, including the MSFWs with the full array of quality services. In order to comply with this requirement employment service workers, outreach workers and management staff shall view the MSFW services as a continuation of services of that must be provided such as job referrals, training, education, supportive services, labor market information, complaint services and UI. In the train-the –trainer format the local office manager shall be responsible for training local office staff. WV’s continuous education/training plan for train-the-trainer will include but is not limited to the following topics: * Identifying, locating and serving MSFWs-------August 2016 * Unemployment service--- September – November 2016 * Complaint System(s) and Apparent Violations----December 2016 - February 2017 * Impact of WIOA on services to MSFWs----------------March 2017- May 2017 * Collaboration and coordination working with community partners---June 2017- August 2017 * Labor market information and finding transferable/marketable skills--- September-November 2017 * Identifying and documenting employment related issues----December 2017-February 2018

New training topics will be introduced each quarter with follow-up test(s) on information previously presented. This will permit individuals to check their understanding and retention of the subject matter as well as a serve as a refresher session for everyone. Additional training topics will be inserted on the training agenda as they are identified. Please note the training schedule presented may be amended should an urgent topic arise which needs to be addressed.

Plan Goal: To provide continuous education and training related services for MSFWs

Objective: Increase the awareness, capacity and skills of workers serving this special population