Located in:
- III. Operational Planning Elements
The Unified or Combined State Plan must include an Operational Planning Elements section that supports the State’s strategy and the system-wide vision described in Section II(c) above. Unless otherwise noted, all Operational Planning Elements apply to Combined State Plan partner programs included in the plan as well as to core programs. This section must include—
- a. State Strategy Implementation
The Unified or Combined State Plan must include–
- 2. Implementation of State Strategy
Describe how the lead State agency with responsibility for the administration of each core program or a Combined Plan partner program included in this plan will implement the State’s Strategies identified in Section II(c). above. This must include a description of—
- 2. Implementation of State Strategy
- a. State Strategy Implementation
III. a. 2. C. Coordination, Alignment and Provision of Services to Individuals
Describe how the entities carrying out the respective core programs, Combined State Plan partner programs included in this plan, and required and optional one-stop partner programs will coordinate activities and resources to provide comprehensive, high-quality, customer-centered services, including supportive services (e.g. transportation), to individuals, including those populations identified in section II(a)(1)(B), and individuals in remote areas. The activities described shall conform to the statutory requirements of each program.
Current Narrative:
(2c.) Coordination, Alignment and Provision of Services to Individuals
Customer-focused services to individuals is a priority for the Alabama Workforce System. Enhanced services to individuals have and are occurring by providing major media marketing such as TV Job Bank programs, Career and Job Fairs in rural high employment areas and Hiring Fairs in labor shortage areas. The State is also looking at providing a website portal that will give any individual how to access partner services for Workforce or supportive services in a few mouse clicks. The Alabama Workforce Development Board and Alabama’s Workforce Council are empathic that services to individuals are provided in an effective, efficient and responsive manner. A “process flow” that identifies and visually communicates how individuals pass through the various processes will be developed. Based on where the individual enters the process they and each partner will know where the individual should go next and with what information or actions are required at each step. All partner employees will be trained to assist individuals on the specific steps required and with no duplication of efforts by the individual. The main goal is a “user friendly” process and experience through each step and that the individual receives the needed and necessary assistance.